Terms of Service

Last updated: 25 July 2026

This is a working draft, published for transparency. The final wording is pending review by legal counsel and may change. Spearhead Analytics Limited is currently being incorporated in Ireland (company registration pending). Questions: hello@ignela.com.

These Terms govern your use of the Ignela analytics platform (the “Service”) provided by Spearhead Analytics Limited (in formation in Ireland — “Ignela”, “we”). By creating an account or using the Service you agree to these Terms.

1. Accounts & organisations

• You must provide accurate details and keep credentials secure; you are responsible for activity under your account.
• The Service is organised around organisations (tenants). The person who creates an organisation is its initial owner and can invite members, assign roles, and designate additional owners. Owners are responsible for their members’ use.
• You must be 16+ and able to form a binding contract.

2. Plans, seats & billing

• Paid plans are billed per seat on a monthly or annual subscription via our payment processor (Stripe), plus any platform fee. Plans and prices are described on our pricing page.
• Seats. A role is a seat: assigning someone a role uses a seat of that tier. Inviting or assigning a member past your current seat count adds a seat of that tier — and its cost — with your explicit consent at the time. You bill at your peak seat count for the period.
• Subscriptions auto-renew until cancelled. You may cancel any time, effective at the end of the current period; fees already paid are non-refundable except where required by law.
• Prices are exclusive of taxes/VAT, which we add where applicable.
• Failed payments may lead to suspension after a grace period.

3. Your data & our licence

• You own your data. You retain all rights to the data you connect, load, query, and create in the Service (“Customer Data”).
• You grant Ignela a limited licence to host, process, cache, transmit, and display Customer Data solely to provide the Service to you, and as a processor under our Data Processing Agreement.
• You are responsible for having the rights to use the data you connect and for complying with laws applicable to it.

4. Acceptable use

You agree not to: break the law; infringe others’ rights; upload malware; probe, scrape, or attack the Service or its tenants; circumvent seat/usage limits or access controls; resell the Service except under a written embed/reseller agreement; or use it to store data you have no right to process. We may suspend accounts that put the Service or other tenants at risk.

5. Availability, support & changes

• We aim for high availability but, except where a separate SLA is agreed (Enterprise), the Service is provided without an uptime guarantee.
• Support is provided per your plan.
• We may modify or discontinue features; for material adverse changes to paid features we will give reasonable notice.

6. Intellectual property

The Service, its software, and branding are owned by Ignela. These Terms grant you a limited, non-exclusive, non-transferable right to use the Service; no other rights are granted. Feedback you provide may be used without obligation.

7. Confidentiality

Each party will protect the other’s non-public information disclosed in connection with the Service.

8. Warranties & disclaimers

The Service is provided “as is” and “as available”. To the maximum extent permitted by law, we disclaim implied warranties of merchantability, fitness for a particular purpose, and non-infringement. You are responsible for the correctness of your own SQL, models, and conclusions drawn from the Service.

9. Limitation of liability

To the maximum extent permitted by law, neither party is liable for indirect, incidental, special, or consequential damages, and Ignela’s total aggregate liability is capped at the fees you paid in the 12 months before the claim. Nothing limits liability that cannot be limited by law.

10. Term & termination

Either party may terminate per these Terms. On termination your access ends and Customer Data is deleted per the Privacy Policy retention windows; you may export beforehand. Sections that by nature should survive (ownership, confidentiality, disclaimers, liability, governing law) survive termination.

11. Governing law & disputes

These Terms are governed by the laws of Ireland, and the courts of Ireland have exclusive jurisdiction, without prejudice to mandatory consumer protections in your country of residence.

12. Changes to these Terms

We may update these Terms; we will post the new version and update the date, and notify account admins of material changes. Continued use after the effective date constitutes acceptance.

13. Contact

Spearhead Analytics Limited (in formation, Ireland) — registered office to be confirmed on incorporation. hello@ignela.com.